At your service!
Meet the Community Management Team
We’re pleased to introduce members of the Three60 Community Management Team at Al Mouj Muscat. This bunch of friendly staff are on hand to support and assist in order that your experience of living in the community is an enjoyable and stress-free experience. The team can assist you in a variety of ways, such as explaining your service charge and cooling invoices, helping to deliver community events, handling service requests, managing the advisory committees, and so much more. The Three60 team is our specialist community-management contractor.
Senior Community Manager – Asim Iftikhar
Asim joined the team in December 2018, moving over here from London, UK, with over 20 years’ community-management experience, and a British Empire Medal for services to the community bestowed by Queen Elizabeth II. As the senior manager, he sees his role as one of development, implementation, and team leadership, and to remove any obstacles and ensure the smooth operation of Al Mouj Community. He says, “I find it motivating to strive for the highest levels of customer service satisfaction.”. Asim loves the great outdoors; one reason he relocated to Oman, and is passionate about health, fitness and well-being and is looking to sign up for next year’s marathon here at Al Mouj.
Community Manager – Mohammed Zeeshan Arshad
Zeeshan is also a community manager, hailing from Canada and with more 11 years’ experience in the real estate industry. His knowledge and experience both within GCC and internationally means he has a great insight within community management. With his attention to detail, he offers effective solutions to operational issues. Zeeshan is a family guy with two lively young boys. He loves charity work and is a Reiki Master (touch healing) practitioner. His motto “The best way to find yourself, is to lose yourself in the service of others.”
Management Accountant – Darryl Mascarenhas
Darryl joined the team in 2016 and has over seven years’ experience in tax, financial reporting and auditing. His primary role is to oversee accounting operations and the related disclosures that objectively and accurately reflect the financial position of Al Mouj Community. Darryl says, “One of my goals is to introduce processes to improve accounting performance, which will streamline our way of working and ensure there’s a high level of accountability to our stakeholders.” Darryl tied the knot last year and loves to travel, watch movies and discover foods of the world with his significant other!
Senior Accountant – Jayesh Motwani
Jayesh is one of the longest-serving members of the team, having joined in 2014, and is accredited by the Association of Chartered Certified Accountants (ACCA). Jayesh is responsible for overseeing both payables and receivables, as well as billing and dealing with customer enquiries. He says, “As someone who has been in the role for a long time, I pride myself on being familiar with all functions of the accounts process, and I enjoy working to exacting standards.”. Jayesh’s party trick is having almost a photographic memory and being able to memorise numbers at a glance, a pretty nifty skill for an accountant!
Collections Officer – Adnan Al Lawati
Adnan has a background in the banking sector and worked for a well-known national bank for 15 years, with the last five spent in the collections department, working for both consumer and business collections. In his current role, he’s responsible for expediting and accelerating the recovery of overdue and unpaid service and cooling charges. Adnan says, “Wherever possible, we try to arrive at an amicable resolution with customers, and if we can assist, we will, but as with any collections function, there are a small number of cases that are escalated to our legal department.” Adnan has, in the past, been a freelance English-Arabic translator, and still does this work voluntarily. Additionally, he says “I’m very much an armchair philosopher and theorist and have an opinion on most things”.
Technical Review Group (TRG) Officer – Nithin Paul Ainikkal
Nithin joined the team in 2017, with a seven-year background in civil engineering. His previous assignment was as a project engineer in Dubai and at Al Mouj, he’s the TRG Officer, he reviews, processes and administers TRG applications for all aspects of construction, including extensions, modification, rectification, landscaping and other such alterations. Nithin says, “This is a pivotal role as I ensure that property development is undertaken by way of a lawful process, thus protecting Al Mouj as an investment entity and upholding community bylaws for civic benefit.” Nithin is a selfie fanatic and loves to document his exploits and adventures on social media!
Facilities Management Quality Supervisor – Santosh Padwal
Santosh joined in 2017 and has 15 years’ experience in facilities management under his belt. He oversees day-to-day facility management services, including operational supervision of our Facility Management Operator and various contractors in Al Mouj Community. In his free time, Santosh is a YouTube buff but also likes to keep up with world affairs.
Customer Service Agent – Shaikha Al Harrasi
Shaikha graduated as a chemical engineer in 2014 and has been diligently delivering customer services in Al Mouj since January 2018. She says, “Working as a frontline officer is vitally important as I may represent one of the first interactions that customers have with Al Mouj Muscat and it’s critical that I make an excellent first impression. I love helping people and there’s nothing more satisfying than helping to resolve issues and putting a smile on people’s faces.” In her free time, Shaikha enjoys reading, cooking and hanging out with her friends.
Customer Service Agent – Murooj Al Musawi
Murooj joined the team in January 2018 and is studying part time for a Bachelor’s degree in Business Management. She enjoys her position as she sees herself as an intermediary between customers and the organisation. She says, “I also chat informally to customers and find out what’s working well and what could be improved, and pass this feedback onto the management team for consideration.” Murooj in her free time enjoys being with family and friends.
Your community management team is situated on the 3rd floor, The Walk Mall.