Al Mouj Muscat's exceptional facilities are matched with an unparalleled customer service experience. A team of professional executives is always available to respond to your needs in a friendly, prompt and reliable manner. We strive to provide our valued customers with personalised service covering a range of enquiries all throughout the customer journey starting from the time of purchase, such as:

• Contracts and agreements
• Payment-related information
• Handover of property
• Quality assurance standards
• Utilities enquiries
• Home warranty requests
• Title deed registration
• Visa and residency procedures
• Transfer of ownership
• General enquiries
  
  Contact Details
  Toll Free: 80077776
  Contact Centre: +968 24534444
  Emergency Number: +968 24534555
  Email: [email protected]
  Fax: +968 24534401
  Office Timing: 8:00am to 4:30pm.

You will receive an email from our customer service confirming that construction on your property has started. Please ensure that the email provided is active and up to date.

Yes, you can. You must however settle at least (40%) of the value of the property before doing so. You will then need to contact our customer service team who will inform you of all the requirements. You may send them an email on [email protected]

Al Mouj Muscat has an agreement with the following banks:Bank Muscat, HSBC, Oman Arab Bank, Bank Beirut, National Bank of Oman, Bank Nizwa and Bank Dhofar. You may approach the mortgage departments of the aforementioned Banks directly.

Title deeds are not necessarily ready at the time the property is completed. Sometimes it takes time as we need to liaise with Ministry of Housing and Urban Planning. Once the title deeds are ready to be issued, an email from Al Mouj customer service team will be sent to the owners of the property confirming that the title deeds are ready to be issued. All the information will be provided in the email.

Please refer to our Service Guide of Visa